{"id":806,"date":"2021-11-11T09:49:07","date_gmt":"2021-11-11T09:49:07","guid":{"rendered":"https:\/\/hotelroquino.es\/?page_id=806"},"modified":"2026-03-16T09:48:42","modified_gmt":"2026-03-16T08:48:42","slug":"politica-de-calidad","status":"publish","type":"page","link":"https:\/\/hotelroquino.es\/en\/politica-de-calidad\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"806\" class=\"elementor elementor-806\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4277b500 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"4277b500\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ac0ab05\" data-id=\"1ac0ab05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6b260ac7 elementor-invisible\" data-id=\"6b260ac7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a608820 elementor-widget elementor-widget-heading\" data-id=\"2a608820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">QUALITY POLICY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-01f1820 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01f1820\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a332a5f\" data-id=\"a332a5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0862980 elementor-widget elementor-widget-text-editor\" data-id=\"0862980\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>Quality and Sustainability Policy of Hotel Roqui\u00f1o<\/strong> is based on the integration of service excellence and responsible management as strategic pillars of our activity. Our establishment applies a <strong>Quality Tourism Management System based on the Q<\/strong> Delete <span class=\"whitespace-normal\">Institute for Spanish Tourism Quality<\/span>, in accordance with UNE-ISO 22483:2020 standards for hotel services and UNE-ISO 21401:2019 for sustainability in tourist accommodation.<\/p><p>Our <strong>commitment<\/strong> The main thing is to offer a <strong>Secure service<\/strong>, <strong>Professional and personalised<\/strong>, ensuring customer satisfaction through continuous evaluation of their experience and the establishment of annual improvement objectives. We operate under the principle of continuous improvement, periodically reviewing our processes and ensuring compliance with all applicable legal and regulatory requirements.<\/p><p><strong>In the environmental sphere<\/strong>, we develop actions aimed at reducing the impact of our activity, applying measures of <strong>energy efficiency, water consumption optimisation and correct waste management and separation,<\/strong> prioritising the <strong>reduction, reuse, and recycling<\/strong>. We also promote responsible consumption and environmental awareness among both our clients and our team.<\/p><p>In the <strong>social and economic sphere<\/strong>, we promote the <strong>decent employment, equal opportunities, continuous training, and a safe and participatory working environment<\/strong>. We prioritise local suppliers and sustainable products, contributing to the socioeconomic development of the local area and the appreciation of the destination's culture and heritage.<\/p><p><strong>Our management aligns with the principles of the Agenda 2030 driven by <span class=\"whitespace-normal\">United Nations<\/span><\/strong>, actively contributing to the Sustainable Development Goals. The Roqui\u00f1o Hotel Management leads this policy, guarantees the necessary resources for its implementation and ensures its communication, understanding and periodic review, involving employees, suppliers, collaborators and customers in the common commitment to quality and sustainability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de CALIDAD La Pol\u00edtica de Calidad y Sostenibilidad del Hotel Roqui\u00f1o se fundamenta en la integraci\u00f3n de la excelencia en el servicio y la gesti\u00f3n responsable como pilares estrat\u00e9gicos de nuestra actividad. Nuestro establecimiento aplica un Sistema de Gesti\u00f3n basado en la Q de Calidad Tur\u00edstica del Instituto para la Calidad Tur\u00edstica Espa\u00f1ola (ICTE), [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-806","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Calidad | Hotel Roqui\u00f1o<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotelroquino.es\/en\/politica-de-calidad\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Calidad | Hotel Roqui\u00f1o\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de CALIDAD La Pol\u00edtica de Calidad y Sostenibilidad del Hotel Roqui\u00f1o se fundamenta en la integraci\u00f3n de la excelencia en el servicio y la gesti\u00f3n responsable como pilares estrat\u00e9gicos de nuestra actividad. 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