QUALITY POLICY

The Quality and Sustainability Policy of Hotel Roquiño is based on the integration of service excellence and responsible management as strategic pillars of our activity. Our establishment applies a Quality Tourism Management System based on the Q Delete Institute for Spanish Tourism Quality, in accordance with UNE-ISO 22483:2020 standards for hotel services and UNE-ISO 21401:2019 for sustainability in tourist accommodation.

Our commitment The main thing is to offer a Secure service, Professional and personalised, ensuring customer satisfaction through continuous evaluation of their experience and the establishment of annual improvement objectives. We operate under the principle of continuous improvement, periodically reviewing our processes and ensuring compliance with all applicable legal and regulatory requirements.

In the environmental sphere, we develop actions aimed at reducing the impact of our activity, applying measures of energy efficiency, water consumption optimisation and correct waste management and separation, prioritising the reduction, reuse, and recycling. We also promote responsible consumption and environmental awareness among both our clients and our team.

In the social and economic sphere, we promote the decent employment, equal opportunities, continuous training, and a safe and participatory working environment. We prioritise local suppliers and sustainable products, contributing to the socioeconomic development of the local area and the appreciation of the destination's culture and heritage.

Our management aligns with the principles of the Agenda 2030 driven by United Nations, actively contributing to the Sustainable Development Goals. The Roquiño Hotel Management leads this policy, guarantees the necessary resources for its implementation and ensures its communication, understanding and periodic review, involving employees, suppliers, collaborators and customers in the common commitment to quality and sustainability.